Running Outlook 07 on Exchange 03 hasn’t been an issue here until I had to setup a new employee.
I setup the profile, configured Outlook 07, and tried it out. The client was always saying “Disconnected” This setup was the same as all others when I went to Office 07, except they were all using Office 03 before and I migrated the settings to 07.
The local firewall wasn’t blocking communication.
There were no errors in the Event Viewer on the client or the server.
No error message from Outlook
Remaking the Mail profile did not help.
I started searching online for an answer, and I came across this post. Similar symptoms, but my user is a domain user, not a local user.
Issue: Outlook 2007 not able to connect to exchange server 2003 under local user account to setup email account once Office 2007 SP2 update is applied to your computer.
Solution: There is no such fix solution for this problem at the moment. You can still setup an exchange 2003 email account on your computer if you are logged in as domain user. If you want to setup an exchange email account on outlook 2007 when you are logged in on your computer as local user, then you need to make sure you don’t apply office 2007 SP2 update on your computer.
I figured I would give it a try. I setup the person’s e-mail account using Outlook 2003 on my laptop with the roaming profile, and then went to the new employee’s laptop and logged in, had Outlook 2007 migrate the settings, and it worked.
SaumZ
Did you try disabling cached exchange mode for shared folders? I put a post together (http://techierambles.blogspot.com/2008/09/outlook-2007-stuck-disconnected.html) a while ago because our laptop users running Outlook 2007 kept getting stuck disconnected. Supposedly there’s an issue with MAPI session limits, and a possible server fix as well. It’s KB 842022, http://support.microsoft.com/kb/842022. I just set a GPO to disable cached exchange mode for shared folders in Outlook and haven’t seen the problem come back since.
Russ
12 Mar 10 at 8:54 am
I did try this, and it was the same symptom.
This user had 1 send/receive when I first setup the account, then after that it stayed disconnected.
I might apply that GPO though, I have had a few random occurrences of that error on my server, but no degradation of functionality and no pattern as of yet.
SaumZ
15 Mar 10 at 10:38 am
Once it starts happening I think there’s a 2 hour window before the MAPI sessions time out and things go back to working again, but after that it shouldn’t happen again. In my case the users were using laptops and docking stations too. I don’t think I’ve had any issues with desktops. They were clean installs of Office 2007 too, no upgrades from 2003. If the settings migration works though that’s good, and I hadn’t found that fix before.
Russ
16 Mar 10 at 6:08 am
I did try this, and it was the same symptom.
This user had 1 send/receive when I first setup the account, then after that it stayed disconnected.
I might apply that GPO though, I have had a few random occurrences of that error on my server, but no degradation of functionality and no pattern as of yet.
Bruce
20 May 10 at 9:31 pm